What to Do If Your Tracking Number Is Not Working

If your tracking number shows an error or does not open on the courier’s website, follow the steps below.

Possible Causes:

• Tracking number is newly created and not yet activated

• Typing error or missing characters

• Courier website temporary downtime

• Seller mistakenly entered the wrong tracking code

• Shipment canceled by courier

Steps to Fix the Issue:

1. Re-check the Tracking Format

Make sure characters like “0” and “O,” “1” and “I” are not mixed.

2. Try Alternative Tracking Websites

Some shipments track faster on global platforms:

• 17Track.net

• ParcelApp

• Track24

3. Contact the Seller

Ask the seller to confirm:

• That the package is shipped

• That the tracking number is correct

• That the courier is working

4. Open a Support Ticket

If the seller cannot confirm tracking for more than 72 hours, Uzartisan Support will investigate and help you resolve the issue.